Intelligent chat that understands your inventory.
LotRanger can help answer customer questions through web and SMS chat using your live inventory, dealership preferences, and previous conversation style.
The challenge
Customers ask questions at 9 PM. Most dealerships answer at 11 AM.
Enquiries arrive around the clock through your website and by text, and every slow or missed reply is an opportunity drifting toward another dealership. Generic chatbots make it worse by giving canned answers that have nothing to do with your actual inventory.
How LotRanger helps
Dealership-specific conversations, not generic chatbot noise
LotRanger chat is connected to your live inventory and your dealership preferences. It can help draft or provide inventory-aware responses, while allowing the dealership to adjust answers and control how customer conversations are handled. It supports your staff instead of replacing their judgment. Intelligent Chat is an optional LotRanger power tool, available separately starting at $79/month; it is not part of the base per-vehicle weekly core fee.
What's included
What intelligent chat brings to your dealership
- Web chat support
- SMS chat support
- Answers driven by your actual inventory
- Can reflect previous conversation style where appropriate
- Dealer-adjustable answers
- Faster responses to customer enquiries
- Conversations stay connected to LotRanger
- Fewer missed opportunities
How it works
How a chat enquiry flows
01
A customer asks about a vehicle through your website or by text
02
LotRanger checks your live inventory and dealership preferences
03
An inventory-aware response helps answer the question quickly
04
Staff can review, adjust, and step into the conversation at any time
05
The conversation stays connected to the customer record for follow-up
Common questions
Intelligent chat questions
Can the dealer adjust the answers?
Yes. Responses are dealer-adjustable, so your dealership controls how customer conversations are handled.
Does chat use our inventory?
Yes. Answers can be driven by your actual live inventory in LotRanger, so customers hear about vehicles you really have.
Can it handle SMS?
Yes. LotRanger chat supports both web chat and SMS conversations.
Can staff review or control responses?
Yes. The system is designed to support staff, not replace them. Staff can review conversations, adjust answers, and take over at any time.
What happens if the customer asks about financing?
The system does not guarantee financing or make commitments on behalf of the dealership. Financing conversations can be routed to your team, supported by tools like QualiFlyer inside LotRanger.